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Frequently Asked Questions

Have a question? Please check below for the answer!
 
If we still have not answered your question, please direct your query here or email us at brushandsipau@gmail.com

GENERAL INFORMATION

We are strictly BYO and do not sell or supply any alcohol, drinks or food, however you are most welcome to bring any drinks and food of choice. There are also plenty of bottle shops and restaurants around our studio for you to purchase drinks and food from. Food deliveries also highly welcome, please just make sure it is delivered after you arrive or contact us with at least 2 hours notice so we can arrange for someone to be at the studio! This applies to both public sessions and private events.

There is a fridge at the studio for you to chill drinks during the session. We also provide glassware, bottle openers and a limited number of serving platters/cutlery/utensils, however if you require any specific, please bring your own.

As we are strictly BYO, children are highly welcome to attend, provided that they are supervised by a responsible adult.

Other than your drinks, snacks and nibblies and creative spirit, there is no need to bring anything at all. Please wear something comfortable (please just don't come nude), however we suggest wearing something you would not mind getting paint on. We do provide aprons for you to wear but you just never know what might happen or where paint will end up. We are not responsible for damages should any paint end up on your clothing.

We recommend arriving 10 minutes before the painting session to relax, and settle into your seat, pop open your drinks and get to know and socialise with your fellow painters. Official painting time will usually begin 20 minutes into session time. Please note, the studio doors will generally not be open until 15 minutes prior to the session. If you would like an earlier arrival time, please email us (at least 3 hours notice) and we will do our best to accomodate your request. 

If you're running late to your session, please email us at brushandsipau@gmail.com or SMS (only) 0452 065 650 to let us know. This phone number is unavailable outside of session hours.

Painting time generally begins 15 - 20 minutes into your session, once everyone has arrived and settled in. There will be plenty of breaks throughout the session and the main tutorial from the instructor will finish approx. 30 - 45 minutes prior to the end of the session to allow time for final touches, photos and clean down. If you need to leave earlier, please let us know so we can help you finish your painting before you leave. 

CANCELLATION POLICY

As the service we offer are not like a restaurant, bar or leisure activity venue and we are required to pre-purchase supplies ahead of time, last minute cancellations are costly. Therefore, we must strictly enforce our cancellation policy as below. 

 

We are happy to reschedule or credit your booking, for another public session of your choice ONLY (provided seating is available).

Unfortunately, we are unable to offer refunds for cancellations of private events.

PUBLIC SESSIONS

​We strongly recommend booking in advance to guarantee your seat(s) as we only have a limited number of seats. If you are unable to book online in advance please contact us at brushandsipau@gmail.com to reserve your seats. You can pay at time of event, however we do not currently have eftpos facilities available and payment must be made in cash.

The price for a public session is $55 per person. This covers 3 hours in the studio, painting equipment including an apron, a take home canvas, glassware for your drinks and an instructor to help you through the session.

 

There is no minimum number for public sessions, you can come by yourself if you want - but we do find it is more fun attending with someone else! We suggest groups with 14+ people consider booking a private event as your group will be split across 2 tables.

We offer a $5 discount per person for groups of 10 or more. At checkout, please use discount code DISCOUNT$5 to redeem.

If you are unsure which studio your booking is located, please visit the Calendar & Bookings tab for each studio or email us with your reference number.

PUBLIC SESSIONS

PRIVATE EVENTS

We highly encourage groups with 14+ attendees, to book a private event. To do this, please choose one of our studios and fill out the booking form in the 'Private Events' tab. We will be in touch with information for deposit payment and event confirmation. We recommend making your enquiry and paying the deposit as far in advance as possible to avoid disappointment (we suggest at least 4 weeks prior).

Once we receive your deposit, we will send you the available selection of paintings for you to choose what you would like your group to paint, as well as final payment options and deadlines.

For private event bookings, there is a 10 person minimum requirement for sessions on Sundays - Thursdays and 15 people minimum requirement for Fridays & Saturdays. Due to high demand we strictly enforce the minimum requirement for Fridays evenings and Saturdays.

 

The 547 studio can accommodate up to 28 people comfortably and 32 people if you do not mind getting up close and personal with your group.

The 559 studio accommodates 36 people comfortably, up to 42 people.

We can create a customised painting for your event, at a fee. Please give us at least 1 month's notice if you would like to proceed with this option. 

GIFT VOUCHERS

To purchase a gift voucher, please visit the 'Gift Voucher' tab above and make your purchase. Within 24-72 hours, a digital voucher will be sent to the nominated email address. The voucher can then be forwarded or printed out and given to your recipient.

Terms & Conditions

  • Valid for 3 years from date of purchase

  • Not redeemable for cash and cannot be split for multiple uses

  • Vouchers can be used towards any public sessions of your choice (pending seating availability)

Been given a voucher and not sure how to use it?

Just send us an email with the voucher code and the public session you wish to attend and we'll book you right in. There is no option to book with the voucher code on our website.

If you have any additional guests that would like to attend the session with you but are not covered with your gift voucher, please make a booking for their seat by visiting in our Calendar and Bookings section and selecting according public session. Please remember to leave us a note that they are part of your party so we can seat you together.