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Frequently Asked Questions

Have a question? Please check below for the answer!
 
If we still have not answered your question, please email us at brushandsipau@gmail.com

GENERAL INFORMATION

We are strictly BYO and do not sell or supply any alcohol, drinks or food, however you are most welcome to bring any drinks and food of choice. There are also plenty of bottle shops and restaurants around our studio for you to purchase drinks and food from. Food deliveries also highly welcome, please just make sure it is delivered after you arrive. This applies to both public sessions and private events.

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There is a fridge at the studio for you to chill drinks during the session. We also provide glassware, bottle openers and a limited number of serving platters, however if you require any specific, including cutlery and serving utensils, please bring your own.

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As we are strictly BYO, children are highly welcome to attend, provided that they are supervised by a responsible adult.

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Other than your drinks, snacks and nibblies and creative spirit, there is no need to bring anything at all. Please wear something comfortable (please just don't come nude - we are still in a public space and are highly visible to passer-bys!), however we suggest wearing something you would not mind getting paint on. We do provide aprons for you to wear but you just never know what might happen or where paint will end up. We are not responsible for damages should any paint end up on your clothing.

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We recommend arriving 5-10 minutes before the painting session to relax, and settle into your seat, pop open your drinks and get to know and socialise with your fellow painters. Please note, the studio doors will generally not be open until 10 minutes prior to the session. If you would like an earlier arrival time, please email us (at least 24 hours notice) and we will do our best to accomodate your request. 

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If you're running late to your session, please email us at brushandsipau@gmail.com or SMS (only) 0452 065 650 to let us know. This phone number is unavailable outside of session hours.

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Painting time generally begins 15 - 20 minutes into your session, once everyone has arrived and settled in. There will be plenty of breaks throughout the session and the main tutorial from the instructor will finish approx. 30 - 45 minutes prior to the end of the session to allow time for final touches, photos and clean down. If you need to leave earlier, please let us know so we can help you finish your painting before you leave. 

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CANCELLATION POLICY

As the service we offer are not like a restaurant, bar or leisure activity venue and we are required to pre-purchase supplies ahead of time, last minute cancellations are costly. Therefore, we must strictly enforce our cancellation policy as below and this will be applicable to both public session cancellations and private events. 

 

We currently do not offer refunds for seat cancellations made at your discretion, due to high costs and fees for associated with cancellations and processing refunds. However, we will be happy to reschedule or credit your booking, for another public session (ONLY) of your choice (provided seating is available in the new session).

 

Please give us as much notice as possible (minimum 24 hours preferred, however we do understand emergencies happen). 

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Unfortunately, we are strictly unable to offer refunds for cancellation of private events.

PUBLIC SESSIONS

All public sessions will have assigned seating. If your group is booking separately, please ensure you leave us a note in the 'Add a Note' field. We cannot make any alterations to seating at time of the session as this will delay to the session and affect all other customers. Groups making their booking together will automatically be seated together.

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​We strongly recommend booking in advance to guarantee your seat(s) as we only have a limited number of seats available per session. If you are unable to book online in advance, please contact us at brushandsipau@gmail.com to reserve your seats. You may be able to pay at time of event, however we do not currently have eftpos facilities available and payment must be made with cash on arrival to the session.

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The price for a public session is $55 per person. This covers 3 hours in the studio, painting equipment including an apron, a take home canvas, glassware for your drinks and an instructor to help you through the session.

 

There is no minimum number for public sessions, you can come by yourself if you want - but we do find it is more fun attending with someone else! We suggest groups with 10+ people consider booking a private event as your group may be split across 2 tables.

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If your group will be booking individually, will be bigger in size (i.e. more than 4 - 5 attendees) or are booking within 3 weeks of a scheduled session, please send us an email prior to booking to ensure we have seating available in the session and/or make a special arrangement with the bookings process to avoid disappointment. However, we do strongly recommend booking for all seats in ONE payment, as our availability for public sessions can change very quickly and we are unable to control when bookings are received and/or how many people book in as part of a group.

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If you are unsure which studio your booking is located, please refer to the event page for your session under the Calendar & Bookings tab for each studio, and in particular the 'Things to Know' section (located on the right hand side of the allocated painting photo), or send email us with your booking name and reference number.

PUBLIC SESSIONS

PRIVATE EVENTS

We highly encourage groups with 10+ attendees, to book a private event, rather than attend a public session. To do this, please choose one of our studios and fill out the booking form in the 'Private Events' tab. We will be in touch with information for deposit payment and event confirmation. We recommend making your enquiry and paying the deposit as far in advance as possible to avoid disappointment (we suggest at least 4 weeks prior).

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Once we receive your deposit, we will send you the available selection of paintings for you to choose what you would like your group to paint, as well as final payment options and deadlines.

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For private event bookings, there is a 12 person minimum requirement for sessions on Fridays - Sundays. Due to high demand, we will strictly enforce the minimum requirement for Fridays evenings - Sundays, however we may have some flexibility for Mondays - Thursdays.

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Both studios currently can accomodate up to 30 people each (subject to COVID-19 restrictions and other circumstances).

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We can create a customised painting for your event, at a fee. Please give us at least 1 month's notice if you would like to proceed with this option. 

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GIFT VOUCHERS

To purchase a gift voucher, please visit the 'Gift Voucher' tab above and make your purchase. Within 24-72 hours, a digital voucher will be sent to the nominated email address. The voucher can then be forwarded or printed out and given to your recipient.

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Terms & Conditions

  • Valid for 3 years from date of purchase

  • Not redeemable for cash and cannot be split for multiple uses

  • Vouchers can be used towards any public sessions of your choice (pending seating availability)

  • Not valid for special events or private event bookings

  • Group booking discount does not apply to gift voucher bookings

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Been given a voucher and not sure how to use it?

Just send us an email with the voucher code and the public session you wish to attend and we'll book you right in. There is no option to book with the voucher code on our website.

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If you have any additional guests that would like to attend the session with you but are not covered with your gift voucher, please make a booking for their seat by visiting in our Calendar and Bookings section and selecting according public session. Please remember to leave us a note that they are part of your party so we can seat you together, as there will be a strictly enforced seating plan in place.

COVID-19 PANDEMIC

If you have a credit note from a cancelled booking, please send an email directly to brushandsipau@gmail.com to redeem. Similar to gift voucher bookings, there is NO option to redeem credit notes via our online booking system.

 

Due to the recent COVID-19 pandemic, the maximum capacity for ALL in studio sessions is 30 people.
 

We are no longer offering group booking discounts, as we have been required to reduce our capacity significantly due to the pandemic and it is costly for us to remain open for business.

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To ensure the health and safety of our beloved customers, as well as our team, we will be making some changes to our sessions and implementing additional hygiene and social distancing measures at our studios, such as (however not limited to):

 

  • All bookings must be made via our online booking system or by emailing us if you have a gift voucher - unfortunately, at this time we will NOT be accepting any walk ins or cash payments on arrival. 
     

  • We are reducing our capacity so only a limited number of seats are available for each session. Both studios will have a maximum capacity of 30 people. 
     

  • We will provide your group with hand sanitiser and disinfectant wipes upon entry. These will also be readily available throughout the session. Just ask one of our friendly team members if you need these resources at any time. 
     

  • Constant and regular cleaning and wiping down of all contact surfaces throughout the session
     

  • Deep cleaning and sanitisation prior to the start and at end of every session
     

  • 1.5m seating between different groups
     

  • To minimise contact, all equipment will be set ahead of the session. This includes paint palettes and paint will be pumped and distributed ahead of the session by our team. If you require additional paint throughout the session, please let the team know. 
     

  • We request everyone joining us for a session to regularly wash their hands and participate in good hygiene practices. 
     

  • If you are not feeling well and/or have a fever and displaying symptoms, please do not attend one of our sessions until it is safe to do so. If you do not feel well and have a booking, please contact us as soon as possible to make alternative arrangements. If you display severe symptoms, we may not allow you entry or may ask you to leave the premises during the session.
     

  • For the moment, we will not be holding our Thursday night sessions in order to reduce the number of people coming through on a regular basis. Our weekly session schedules will be strictly as follows:

    • Friday: 7pm - 10pm

    • Saturday: 2pm - 5pm followed by 7pm - 10pm

    • Sunday: 3pm - 6pm

    • Please note, we will not be able to make any changes to the Saturday schedule to allow our team time to deep clean and reset the studio. 

    • If you would like to book a private event booking around these hours, we will require a minimum 2 hour gap between sessions to allow for the deep cleaning and sanitation process as well as resetting. 

 

  • Doors will only be open from 10 minutes prior to the session - unfortunately it will not be possible to come in any earlier without arrangement (minimum 48 hours notice via email). If you wish to drop off your drinks/snacks prior to the session then head off elsewhere whilst you wait for doors to open, this will be at the discretion of the team.

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This information will override any information currently on the website and is the latest information regarding our approach to the COVID-19 pandemic. 

Despite the costs and cutbacks, we are very grateful to be able to remain open and have the opportunity to welcome everyone to our studio. From the very bottom of our hearts, we thank each and every one of our customers for all your support, kindness and love to our small family business!

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